Refund Policy and Cancellation Policy
At BillMatricks.com, we are committed to delivering high-quality services to meet the expectations of our valued clients. To ensure transparency and trust, we encourage you to familiarize yourself with our Refund Policy outlined below. We strive to provide excellent service and will address refund requests with fairness and diligence. However, please note that our internal management reserves the right to approve or reject refund requests based on the circumstances detailed here.
Service Delivery Timeline
All services purchased from BillMatricks.com will be delivered digitally via the internet within 1-7 business days from the date of order placement.
30-Day Money-Back Guarantee
For new purchases, we offer a 30-day money-back guarantee. If you are dissatisfied with our work, you may request a refund within this period. Refund processing may take up to 30 business days, and funds will be returned to the original payment method provided during the transaction, either through credits or direct deposit.
Refund and Cancellation Terms
Refund and cancellation requests will be considered under the following circumstances:
Non-Delivery of Service:
If you do not receive the service due to issues on our end or delivery problems with your email provider, you can submit a written claim to our Billing Department within 30 days of the expected delivery date. Failure to notify us within this timeframe will be treated as successful delivery.
Technical Issues (Download/Access):
In cases where you face issues accessing or downloading digital content, please contact our Technical Support Department immediately. If unresolved within 30 days of purchase, refunds may be issued. However, failure to report these issues promptly may result in a refund denial.
Major Defects in Service:
While all services are tested for quality, unforeseen errors may occur. If such issues arise, contact our Technical Support Team, who will attempt to resolve the issue within 72 hours. If we fail to resolve the issue, a full refund or equivalent replacement service may be offered. Temporary access to your server or relevant systems may be required for troubleshooting. Refusal to grant access may limit our ability to resolve the issue, which could affect your eligibility for a refund.
Service Not-As-Described:
If the service provided differs significantly from what was described at the time of purchase, notify our Technical Support Department within 30 days of delivery. Supporting evidence must be provided to substantiate the claim. Refunds will not be granted for unmet personal expectations or preferences not aligned with the original service description.
Refund Processing
We only issue refunds to the same payment method used during the purchase. To request a refund, you must provide a clear explanation of the issue along with your account details. Our team will carefully review your request and let you know the decision as soon as possible. Please note, refunds can take up to 30 business days to process.
Children’s Policy:
Our services are for users aged 18 and above. BillMatricks.com does not intentionally collect personal information from children under 13. If we discover such information has been provided without parental consent, we will take immediate action to delete it and cancel any associated orders. Parents or guardians may contact us to address concerns regarding unauthorized access by minors.
Contact Us
If you have questions or need assistance regarding our refund policy, please reach out to us:
Please Touch us at:
Email:info@billmatrics.Com
Phone: (833) 681-6037
Thank you for choosing BillMatricks.com. We value your trust and aim to go above and beyond to meet your expectations in every interaction.